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Return policy and RMA
This return policy outlines the ways Power Tools Area LLC (referred hereafter as PTA) collects, stores, uses and protects your personal information. Your continued use of this website indicates that you agree to this policy.
Products returned without Returned Merchandise Authorization (RMA) number will not be accepted. Please send request to our e-mail with “Warranty return” in subject line to obtain RMA and instructions how to ship the item.
Opened or unopened items
These items can be returned within 15 days of delivery. They might be subject to a 25% restocking fee, covering our expenses for handling, testing, cleaning and repackaging (shipping is not refundable*). Items should be returned in their original package, in the same condition they have arrived with all parts, accessories and materials. Please contact us to obtain the return address and send the item with prepaid shipping.
Gasoline power washers cannot be returned if they have been oiled or gassed. Please contact us and take the product to an authorized service center.
No refund is offered for Simpson, Dewalt and built-to-order items.
* SHIPPING IS NOT REFUNDABLE. If product included free shipping, the actual shipping costs will be deducted from your refund.
Damaged items
If you receive your item/s in damaged condition, please file ‘Possible shipping damage’ when signing the shipping papers and contact us immediately within maximum 7 days of receiving your order. We will file a claim with the forwarder. Please keep everything including shipping receipt and packaging until the forwarder completes the case investigation.
Missing parts
If a part or an item of your order is missing, please contact us within 7 days of receiving your order. We will deliver the missing part within 10 business days.
Cancellation
We cannot cancel an order once it has been processed. Normal return policy applies in that case.
Additional notes
- We strongly advise you to test your product within 10 days of purchase so we can quickly resolve any problems that may arise.
- We recommend that you obtain shipping insurance when you place order or return item and save your tracking number. We cannot be held responsible for items damaged in transit.
Contact us
Contact PTA if you have any questions or concerns regarding this policy with Return policy at the subject line at using this contact form or mail to our office at
Power Tools Area LLC
501 Silverside Rd, Ste 105
Wilmington, DE 19809